We are truly one community that puts user needs first. Together we aim to design good government services, so users can benefit and we can build a better society.
This quote by Willem Pieterson, host of the 3-day International Design in Government Conference, sums up the purpose and relevance of the conference. More than 800 people from across the world attended the event, 18-20 November, in Rotterdam. They came together to learn and share knowledge about one main theme: designing better government services. On this site you can find presentations, videos, pictures, blogs and more.
The conference in 4 minutes
3 days of conference, 3 days of information
During the 3 days of conference there were 9 keynote presentations, over 50 breakout sessions, 3 panel discussions, 8 excursions and a market place. In the likely case you missed something, we’ve gathered everything (if available) there is to know about the conference and its sessions. On this site you can find:
- An overview of all the presentations
- A retrospect in pictures
- Per keynote: presentations and videos of the keynote sessions
- Per session: presentations and blogs
- All the above, structured in the programme of the 3 days of conference:
Quick links to some keynote highlights
These are some keynote highlights of the conference, according to the results of our evaluation. The links will take you directly to the presentations, videos and other added information:
- Keynote Gerry McGovern (digital customer experience expert)
- Keynote Francis Maude (former minister UK Cabinet Office, founder GOV.UK)
- Keynote Audrey Tang (digital minister Taiwan)
- Keynote Mithula Naik (innovation strategist, researcher and designer)
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Gerry McGovern -
Francis Maude -
Audrey Tang -
Mithula Naik
Share and re-use
The International Design in Government Conference was all about sharing knowledge, ideas, good practices, tools, methods and software, such as workshop templates, a UX maturity score or a ready-to-use workshop game.
Let’s keep the sharing going in this community. You are welcome to re-use all the information you find on this website. You are also free to share the pictures made during the conference. If you’re sharing on social media, please use #govdesignconf.
Any questions? Please contact us via info@gebruikercentraal. For the Dutch community: keep an eye out for future event at the website of Gebruiker Centraal.
The Dutch Gebruiker Centraal (User Needs First) community hosted the three-day International Design in Government Conference in Rotterdam, 18-20 November 2019. The conference is part of the International Design in Government Community Programme.
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