Recap of the International Design in Government conference 2019

3 days, 800 attendees, 1 goal: designing better government services

We are truly one community that puts user needs first. Together we aim to design good government services, so users can benefit and we can build a better society.

This quote by Willem Pieterson, host of the 3-day International Design in Government Conference, sums up the purpose and relevance of the conference. More than 800 people from across the world attended the event, 18-20 November 2019, in Rotterdam. They came together to learn and share knowledge about one main theme: designing better government services.

Expert Keynotes

There were several keynotes by experts from different fields of expertise. You can watch them all back via the links below:

• Digital social innovation: Taiwan can help, by Audrey Tang
• European Perspective on citizen-centred digital government, by Esther Bodil Heyer
• Designing digital to meet user needs, by Francis Maude
• Trust, simplicity, use, by Gerry McGovern
• Going the distance for people, by Mithula Naik
• Five dimensions of value: The benefits of service design in government, by Christian Bason
• Measuring service quality, by Willem Pieterson