The government is becoming more digital. Citizens want the government to understand them and to show compassion. The human contact between the two is delegated to “the system”. How can the digital government have an compassionate connection with people? As a researcher at the Education Executive Agency (Dienst Uitvoering Onderwijs, DUO), and as a student at the Willem de Kooning Academy, I’m looking into this digital relationship.
Posts by Maike Klip
UX onderzoeker bij DUO
DUO regelt studiefinanciering voor burgers én bekostiging voor scholen. Om dit goed te doen, zijn we dagelijks bezig om mensen beter te begrijpen. Waarom gedraagt iemand zich anders dan we verwachten? Dat willen we weten, dat moeten we weten. Want elke DUO-dienst moet zo simpel mogelijk zijn.
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Maike is a Design researcher at DUO.
Students can apply for a student loan at DUO. And DUO manages all kinds of educational data from citizens and institutions. This should be made easy to use.
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