The government is becoming more digital. Citizens want the government to understand them and to show compassion. The human contact between the two is delegated to “the system”. How can the digital government have an compassionate connection with people? As a researcher at the Education Executive Agency (Dienst Uitvoering Onderwijs, DUO), and as a student at the Willem de Kooning Academy, I’m looking into this digital relationship.
Every government organization is keen to ensure that its products and services closely match users’ wants and needs. But how do you do that? Should you focus on digital accessibility or on inclusion? Digital accessibility is the driver of many projects, but once they’re completed it turns out that what the client actually meant was inclusion. In this article, we show the differences and the connections between the terms, so that you can make the right decisions for future projects in good time.
The needs of Finland’s abundant and diverse public sector challenge us to develop support for the development of public digital services. How do we develop Suomidigi, the self-sustaining service that supports public sector employees and the developers who work for the public sector?
What we learned about the experiences of new Americans. Christopher Patten tells about his experiences during the research.