Thank you for joining us and participants from all over the world! 18 November - members only The pre-Conference day (18 November 2019) is intended only for members of the International Design in Government Community. If you are a civil servant or working for a government in some other way you can join the Community by joining its Google group. 19 & 20 November - Open registration Registration for the sessions on 19 and 20 November 2019 is open to everyone. Attendance of the Conference is free of charge. Participants (including presenters) will have to cover thier own expenses for accommodation and travel.
In Amsterdam we optimize and change our organization and processes by creating digital products. We do this with the help of a Human Centered Design method, which we call FiXXX. FiXXX is based on Service Design and LEAN UX principles.
Learn how Novum, the innovation lab of the Sociale Verzekeringsbank, works on the livelihood of the citizen by adding value in innovative ways. We show how we work based on our results.
We like to take you on a journey to the Dutch Judiciary, so you can experience how we work together to research, measure and improve the customer journey.
A walk through the district Reyeroord. ‘The district of tomorrow, starts here’ Building a district with dreams of citizens. In Reyeroord local dreams come together with large ambitions.
Experience Roosendaal, a city near the border of the Netherlands and Belgium. Learn more about (digital) public services and the new vision on public services focused on excellent customer service. Visit the House of Roosendaal, that’s going to be built.
The Public Information and Communications Service (DPC) is a government agency that is part of the Ministry of General Affairs, providing support to all ministries and central government bodies on communicating with the public.
Explore the neighbourhood from an academic and design perspective, by visiting Being A Designer (Design Studio) and the Research Centre Creating 010 (Rotterdam University of Applied Sciences)
Wigo4it is a cooperative that facilitates the digitalization of social services for citizens and civil servants in collaboration with the four biggest municipalities of the Netherlands: Amsterdam, Rotterdam, The Hague and Utrecht.