How to make an illustrated letter. Come to this workshop and discover why we developed illustrated letters and how we created them with our citizens.Presentation 'From traditional letters to illustrated letters'
The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.Presentation 'Designing services that use emerging technology'
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.Presentation 'Success factors for applying service design in government organisations'
Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'
Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments?
In this session Haoting will share selected cases that show how citizens have worked with the Government and other stakeholders to help shape new or existing digital Government services. She will also explain how she and the team designed the cooperation.Presentation 'How the voices of the citizens can shape digital services in the government'
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.Presentation 'Build your own decision aid to improve services in the social domain'
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'