Beginner
From traditional letters to illustrated letters
How to make an illustrated letter. Come to this workshop and discover why we developed illustrated letters and how we created them with our citizens.
Presentation 'From traditional letters to illustrated letters'Designing services that use emerging technology
The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.
Presentation 'Designing services that use emerging technology'Success factors for applying service design in government organisations
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.
Presentation 'Success factors for applying service design in government organisations'How to prepare and motivate civil servants for meaningful fieldwork
Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;
Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'Creating a digital innovation culture in Europe
Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments?
How the voices of the citizens can shape digital services in the government
In this session Haoting will share selected cases that show how citizens have worked with the Government and other stakeholders to help shape new or existing digital Government services. She will also explain how she and the team designed the cooperation.
Presentation 'How the voices of the citizens can shape digital services in the government'From AI hype to delivery – designing the world’s first multibot service
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Build your own decision aid to improve services in the social domain
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.
Presentation 'Build your own decision aid to improve services in the social domain'Empowering kids, parents & youth professionals to deal with privacy issues
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'Conducting inclusive research with linguistic minorities
There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts.
