The No escape room has been developed by the Dutch public employment service (UWV) to create awareness about inclusion.
We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.Presentation 'Improving services related to life events'
First we will talk about the definition of a customer insight. Next we will explain (by doing it) how to gain valuable customer insights from your user research.Presentation 'Create impact by making user research accessible to everyone'
This workshop will focus on co-creation strategies for two projects based on ideas from people with learning disabilities, namely: Virtual Reality and Digi-coaches & IT-cafés. We will focus on design methods to build up capacity in your organization and empower vulnerable people to use different digital tools.Presentation 'Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés'
As voice assistants are becoming more reliable they are becoming the first choice for searching for and digesting content on the go.Blog: Voice first is the way to design services
Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.Presentation 'How can you recognise bias in your designs?'
Learn how to make a better case for accessible websites and hear about how infamous philosophical thought experiments apply to the world of web accessibility.Presentation 'Trolleys, veils and prisoners: The case for accessibility from philosophical ethics'
The makers and users of digital government have lost their connection. People no langer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way?
The role qualitative and quantitative data plays when designing customer, employee and citizen experiences is growing in importance. The digital transformations of public and private organizations have been a major accelerator of this.Presentation 'Data informed experience design: from framework to dashboards'