Maria and her team will introduce the new Suomidigi platform that gathers information, important laws, acts and instructions from different themes that are crucial when leading and creating digital and user centered public services.Presentation 'Supporting the Finnish digital transformation, Suomidigi platform'
Policy experimentation is playing an increasing role in understanding what works and how it works. These experiments are used to learn or test policies, programmes and services before a large scale implementation.Presentation 'Prototyping in policy-making, practices and theories on experimentation'
The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.Presentation 'Designing services that use emerging technology'
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.Presentation 'Success factors for applying service design in government organisations'
Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Content strategy is an integral part of delivering services that work for users. We’re more likely to achieve the best outcome when everyone agrees how and where content can help users.
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.Presentation 'Build your own decision aid to improve services in the social domain'
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'