Expert
Supporting the Finnish digital transformation, Suomidigi platform
Maria and her team will introduce the new Suomidigi platform that gathers information, important laws, acts and instructions from different themes that are crucial when leading and creating digital and user centered public services.
Presentation 'Supporting the Finnish digital transformation, Suomidigi platform'Prototyping in policy-making, practices and theories on experimentation
Policy experimentation is playing an increasing role in understanding what works and how it works. These experiments are used to learn or test policies, programmes and services before a large scale implementation.
Presentation 'Prototyping in policy-making, practices and theories on experimentation'Designing services that use emerging technology
The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.
Presentation 'Designing services that use emerging technology'Success factors for applying service design in government organisations
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.
Presentation 'Success factors for applying service design in government organisations'How to prepare and motivate civil servants for meaningful fieldwork
Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;
Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'From AI hype to delivery – designing the world’s first multibot service
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Service design ♥ Content strategy
Content strategy is an integral part of delivering services that work for users. We’re more likely to achieve the best outcome when everyone agrees how and where content can help users.
Build your own decision aid to improve services in the social domain
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.
Presentation 'Build your own decision aid to improve services in the social domain'Empowering kids, parents & youth professionals to deal with privacy issues
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'How to collaborate with other organisations and professions on end-to-end services
In this session we will get participants to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete.
