Intermediate
How to prepare and motivate civil servants for meaningful fieldwork
Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;
Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'How the voices of the citizens can shape digital services in the government
In this session Haoting will share selected cases that show how citizens have worked with the Government and other stakeholders to help shape new or existing digital Government services. She will also explain how she and the team designed the cooperation.
Presentation 'How the voices of the citizens can shape digital services in the government'From AI hype to delivery – designing the world’s first multibot service
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Service design ♥ Content strategy
Content strategy is an integral part of delivering services that work for users. We’re more likely to achieve the best outcome when everyone agrees how and where content can help users.
Build your own decision aid to improve services in the social domain
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.
Presentation 'Build your own decision aid to improve services in the social domain'Empowering kids, parents & youth professionals to deal with privacy issues
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'Conducting inclusive research with linguistic minorities
There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts.
How to collaborate with other organisations and professions on end-to-end services
In this session we will get participants to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete.
Visual canvases in support of EU Policy
Two canvases designed at the EU Policy Lab will reveal the inner nature of platforms and of social economy. The canvases can be used by practitioners to structure new projects and/or by policymakers to map several cases in a consistent way.
Presentation 'Visual canvases in support of EU Policy'How to run a design system
So you’ve built your design system, but now what? How do you get people to use it and contribute to it? How do you make sure it continues to grow and improve over time?
Video of presentation 'How to run a design system'