Everybody seems to agree that service design can create more meaningful, joined-up and human-centred public services. But what kinds of value does service design ultimately bring to governments – and society? In his keynote, Christian Bason will propose five distinct dimensions of value that arise through service design work, some of which are unique to the public sector. Drawing on a range of case examples from across the world, Christian will reflect critically on how to measure the value, and how to scale it.
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