The number one competitor of government is complexity. Good government is always trying to simplify and to be useful for its citizens. People pay taxes in order to get services and people expect that the services they get from government will be easy to understand and easy to use.
Links
Speakers
Gerry McGovern
Developer of Top Tasks method - Ireland
Since 1997, Gerry McGovern has spoken about digital customer experience in almost 40 countries.
Follow us