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International Design in Government ConferenceRotterdam - 18-20 November 2019
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Home Keynotes  Trust, Simplicity, Use

Trust, Simplicity, Use

The number one competitor of government is complexity. Good government is always trying to simplify and to be useful for its citizens. People pay taxes in order to get services and people expect that the services they get from government will be easy to understand and easy to use.

 

Links

Video of keynote Gerry McGovern

Presentation 'Trust, Simplicity, Use'

Speakers

Gerry McGovern

Developer of Top Tasks method

Since 1997, Gerry McGovern has spoken about digital customer experience in almost 40 countries.

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