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Measuring service quality

Conference host Willem Pieterson will give the latest insights of the recent research conducted in The Netherlands to develop a new model to measure service quality, in an international perspective. Due to unfortunate circumstances, keynote speaker Reinier van Zutphen is not able to attend the conference.

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Blog: De gebruiker radicaal centraal? De Denen doen het beter (Dutch)Presentation 'Measuring service quality'

Speakers

Profile picture Willem Pieterson

Willem Pieterson

Willem will be the conference host for these three days, filled with keynotes, excursions and sessions.

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These events are a collaboration out of the International Design in Government Community Programme.

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