• Jump to main content
Design in Government, to the homepage
Home Keynotes

Keynotes

Digital Social Innovation: Taiwan Can Help

Profile picture Audrey Tang
Speaker
Audrey Tang (Taiwan)
When we see “internet of things”, let’s make it an internet of beings. When we see “virtual reality”, let’s make it a shared reality. When we see “machine learning”, let’s make it collaborative learning. When we see “user experience”, let’s make it about human experience. When we hear “the singularity is near”, let us remember: the Plurality is here.
  • Video of keynote Audrey Tang
  • Presentation 'Digital Social Innovation: Taiwan Can Help'
  • Blog 'Taiwan is making democracy work again. It's time we paid attention

Trust, Simplicity, Use

Speaker
Gerry McGovern (Ireland)
Since 1997, Gerry McGovern has spoken about digital customer experience in almost 40 countries.
  • Video of keynote Gerry McGovern
  • Presentation 'Trust, Simplicity, Use'

Designing Digital to meet User Needs

Profile picture Francis Maude
Speaker
Francis Maude (United Kingdom)
The Government Digital Strategy committed Departments to redesigning all existing Government services that serve more than 100,000 users each year. Maude’s office estimated that moving services from offline to digital channels could save approximately £1.8 billion a year. Between 2010 and 2015 savings in the UK Government’s running costs as a result of Maude’s Efficiency and Reform programme amounted to £52 billion.
  • Video of keynote Francis Maude
  • Presentation 'Designing digital to meet the user needs'

Going the distance for people

Profile picture Mithula Naik
Speaker
Mithula Naik (Canada)
The promise and power of design research is beginning to take hold in the Government of Canada. Extending far beyond sticky notes and fun design-jams, the value is in creating nuanced and inclusive government services that work for people. This talk focuses on going the distance for the people we serve by keeping in mind that our ability to create change depends on how well we craft our processes and how far we push existing conditions.
  • Video of keynote Mithula Naik
  • Presentation 'Going the distance for people'
  • Blog: Going the distance for people

Five Dimensions of Value: The Benefits of Service Design in Government

Profile picture Christian Bason
Speaker
Christian Bason (Denmark)
Everybody seems to agree that service design can create more meaningful, joined-up and human-centred public services. But what kinds of value does service design ultimately bring to governments – and society?
  • Video of keynote Christian Bason
  • Presentation of Christian Bason: Five dimensions of value, the benefits of service design in government

Measuring service quality

Profile picture Willem Pieterson
Speaker
Willem Pieterson (The Netherlands)
Conference host Willem Pieterson will give the latest insights of the recent research conducted in The Netherlands to develop a new model to measure service quality, in an international perspective. (Due to unfortunate circumstances, keynote speaker Reinier van Zutphen is not able to attend the conference.) 
  • Blog: De gebruiker radicaal centraal? De Denen doen het beter (Dutch)
  • Presentation 'Measuring service quality'

European Perspective on citizen-centred digital government

Profile picture of Esther Huyer
Speaker
Esther Bodil Huyer (The Netherlands)
A government can empower individuals and organisations to make informed and conscious decisions, to realise existing potential and to enjoy the freedom of safety.
  • Video of keynote Esther Bodil Huyer
  • Presentation 'European Perspective on citizen-centred digital government'

Closing thoughts: “Beware! Our past is killing our future”

Profile picture Jef Staes
Speaker
Jef Staes (Belgium)
In 1990, Jef Staes made a dramatic career switch from software engineer in digital telephony to training manager and Corporate Learning Officer. Since then Jef always wondered why today’s Educational System and Human Resources Management are not able to create the right learning and working environment, that enables and energizes passion for talents.
  • Video of keynote Jef Staes
  • Presentation 'Closing thoughts: “Beware! Our past is killing our future”'

Footer

Gebruiker Centraal

This website is part of the Gebruiker Centraal community, ment to be used for international events.

More about Gebruiker Centraal

International Design in Government

Logo International Design in Government Community, go to the community

These events are a collaboration out of the International Design in Government Community Programme.

  • Sitemap
  • Accessibility
  • Privacy policy