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Presentations of keynotes and sessions

This page contains an overview of all slides of the keynotes and breakout sessions that we have permission for to publish and share online.

Keynote presentations

Monday

  • Five Dimensions of Value: The Benefits of Service Design in Government
    Christian Bason (CEO of the Danish Design Centre – Denmark)
  • Going the distance for people
    Mithula Naik (Innovation strategist, Lead design researcher – Canada)
  • Shift happens: future of digital governance (no sheets available)
    Ruud Veltenaar (Philosopher, TED-speaker, author and SDG Diplomat – The Netherlands)

Tuesday

  • Measuring service quality
    Willem Pieterson (senior-level Researcher / consultant – Netherlands)
  • Designing Digital to meet the User needs
    Francis Maude (Former Minister for the UK Cabinet Office – United Kingdom)
  • Digital social innovation: Taiwan can help
    Audrey Tang (Digital Minister of Taiwan – Taiwan)

Wednesday

  • Trust, Simplicity, Use
    Gerry McGovern (Developer of Top Tasks method – Ireland)
  • Beware! Our past is killing our future!
    Jeff Staes (Innovation expert, a public international keynote speaker and author – Belgium)

Paneldiscussions

Tuesday

  • The future of government services (no sheets available)
    Nathan Ducastel (VNG Director of Policy – The Netherlands),
    Larissa Zegveld (General director at Wigo4it – The Netherlands),
    Francis Maude (Former Minister for the UK Cabinet Office – United Kingdom),
    Audrey Tang (Digital Minister of Taiwan – Taiwan)

Wednesday

  • How to make your government user-centered?
    Carolien Nicolai – Moderator (Policymaker digital service at municipality Zeewolde – The Netherlands),
    Perspective Kara Kane (Community Lead for user-centered design – United Kingdom),
    Perspective Johan Groenen (Managing partner at TiltShift, and board secretary at Code for NL – The Netherlands),
    Perspective Seger de Laaf (Program Manager Enterprise Agency – The Netherlands),
    Perspective Sander Haaksma (Agile, Scaled Agile Framework (SAFE), Lean UX, Strategy, User Centered Design, Usability, A11y – The Netherlands)
  • How to organise accessiblity? (no sheets available)
    Raph de Rooij (Policy officer on digital inclusion, web accessibility and user-centricity – The Netherlands),
    Eric Velleman (Science Director – The Netherlands),
    Wim van Iersel (Front-end web developer / Webmaster at Gemeente Tilburg – The Netherlands),
    Patrick Berckmans (Director Digital Citizen Interactions & Accessibility Belgian Representative WADEX (Web Accessibility Directive Expert Group, EU) Président Belgian Web Accessibility Office – Belgium),
    Iacobien Riezebosch (Expert digital accessibility and political scientist – The Netherlands

Breakout sessions presentations

Monday

  • European Perspective on citizen-centred digital government
    Esther Bodil-Huyer (Digital transformation consultant – The Netherlands)
  • Open space session: Overcoming barriers to good government services
    Task sheet, Define Barrier sheet, A4-sheet Unpick the barrier
    Ignacia Orellana (Service designer – UK), Will Harmer (Service designer – UK, Martin Jordan (Head of Service Design at Government Digital Service – UK), Kuba Bartwicki (Interaction Designer at Government Digital Service – United Kingdom)

Tuesday

  • Build your own decision aid to improve services in the social domain
    John Galinsky (Senior content designer & partner at Coform – The Netherlands), Michiel Hageman (Medical doctor & co-founder PATIENT+ – The Netherlands)
  • Creating a digital innovation culture in Europe: SMART Senior, Chatbots, Design Thinking
    Grethe Fallesen (Projectmanager – Denmark), Kimberley van Luchem (Projectmanager – Belgium), Esmeralde Marsman (Process manager municipality of Rotterdam – The Netherlands)
  • Co-creation strategies: working with Virtual Reality, Digi-coaches and IT-cafés
    Lajla H. Gregersen (Projectmanager – Denmark), Camilla Winther Jensen (Projectmanager – Denmark)
  • Conducting inclusive research with linguistic minorities
    Tammy Le (Design Researcher – Canada), Kenny Baughan (Design Researcher at Workplace Safety and Insurance Board – Canada)
  • Data informed experience design: from framework to dashboards
    Rob van der Haar (Principal Consultant Informaat – The Netherlands)
  • Designing services that use emerging technology
    Kay Dale (Service Designer – United Kingdom)
  • Designing with users: a recipe for optimizing your digital content
    Patrick Lajeunesse (Senior Design Researcher – Canada)
  • Designing policies and services that care
    Aditi Joshi (Design Researcher – United States of America)
  • Empowering kids, parents & youth professionals to deal with privacy issues
    Léon Sonnenschein (Programme manager Exchange Personal data and Privacy Social Domain – The Netherlands), Marc van der Geest (Consultant & copywriter – The Netherlands)
  • From traditional letters to illustrated letters
    Esmeralde Marsman (Process manager municipality of Rotterdam), Job Leene (Director Leene Communicatie – The Netherlands)
  • Getting started with content design
    Wiep Hamstra (Content strategist and owner Staat van het Web – The Netherlands)
  • How to recognise bias in your design
    Vimla Appadoo (Lead Service Designer – United Kingdom)
  • Improving services related to life events
    Han Rouw (Communications consultant – The Netherlands),
    Ruud Meijvogel (senior consultant Chamber of Commerce – The Netherlands),
    Bart Ladrak (Senior Policy Officer Information Society – The Netherlands)
  • No Escaperoom (no slides available)
    Marianne Schimmel (Business consultant at UWV Werkbedrijf – The Netherlands)
  • Optimal Digital workshop game: become a certified game leader
    Ineke Graumans (Researcher & Developer Optimal Digital – The Netherlands)
  • Prototyping in policy-making, practices and theories on experimentation
    Diana Pamela Villa Alvarez (Service Designer and Researcher – Italy)
  • Users First Maturity Score (presentation) & Questionnaire and tips Maturity Score
    Margot Lagendijk (Senior consultant Communication Research – The Netherlands), Charlotte van Lijnden (UX designer – The Netherlands)
  • Using design fiction to explore possible future experiences
    Sandra Griffel (Director Experience Design – Germany), Susanne Junglas (Director Experience Design – Germany)
  • Visual canvases in support of EU Policy
    (Alessandro Rancati Design for Policy – Belgium)
  • What’s it really like to design public policy
    Alejandra Diaz (Senior Product Manager – United Kingdom), Joe Silverman (Teacher services lead – United States of America)
  • Working together differently in neighbourhoods
    Maia Isabelle Tarling-Hunter (Senior Design Researcher – United Kingdom)

Wednesday

  • Building a design system for government
    Michael Bonfiglio (Senior Product Designer – United Kingdom), Sonali Zaveri (Senior Product Designer – United Kingdom)
  • Create impact by making user research accessible to everyone
    Marijke Dekker (UX Designer & Co-Founder – The Netherlands), Rozemarijn Ubbink (UX Researcher – The Netherlands)
  • Co-designing with indigenous Australians
    Necia Fisher (Director BizLab – Australia)
  • Data driven customer experience
    Robert Vels (Projectmanager – The Netherlands)
  • Design for inclusion
    Jeroen Havinga (UX Lead Designer, Keen Public), Rosie Paulissen (Interaction Designer TNO – The Netherlands)
  • Designing for voice interfaces
    Ralph Drewnowski (User Experience Designer – United Kingdom)
  • Designing tools that connect election officials and immigrant communities
    Christopher Patten (Design Researcher – United States of America)
  • From AI hype to delivery – designing the world’s first multibot service
    Janne Mattila (Lead Service Designer – Finland), Suse Miessner (Service Designer – Finland)
  • How the voices of the stakeholders can shape digital services in the government
    Haoting Chang (Design Consultant – Taiwan)
  • How to collaborate with other organisations and professions on end-to-end services
    Ignacia Orellana (Service Designer – United Kingdom), Will Harmer (Service designer – United Kingdom)
  • How to prepare and motivate civil servants for meaningful fieldwork
    Daniel Kotsjuba (Designer of Public services – Estonia), Merilin Truuväärt (Designer of Public Services – Estonia), Helelyn Tammsaar (Designer of Public services – Estonia)
  • How to run a design system
    Tim Paul (Head of Interaction Design – United Kingdom)
  • Let’s bring empathy back into the heart of digital government
    Maike Klip (UX researcher – The Netherlands)
  • No Escaperoom (no slides available)
    Marianne Schimmel (Business consultant at UWV Werkbedrijf – The Netherlands)
  • Optimal Digital workshop game: become a certified game leader
    Ineke Graumans (Researcher & Developer Optimal Digital – The Netherlands)
  • Service Design & Content Strategy (not available)
    Tory Dunn (Digital Head of Design – United Kingdom), Phil Hogg (Content Design Lead – United Kingdom)
  • Succes factors for applying service design in government organisations
    Daniëlle Koning (Customer Experience Manager – The Netherlands), Franklin Heijnen (Creative Director – The Netherlands)
  • Supporting the Finnish digital transformation, Suomidigi platform
    Maria Vuorensola (Service design specialist – Finland), Henriikka Eloluoto (Designer – Finland)
  • The implementation of web accessiblity, factors of resistance and support
    Eric Velleman (Science Director – The Netherlands)
  • Trolleys, veils, and prisoners: the case for accessibility from philosophical ethics (presentation) & Talk typed out
    Hidde de Vries (Web Accessibility Specialist – The Netherlands)
  • Web Analytics for the Pubic Sector
    Toon Vuursteen (Senior Web Analytics Consultant Raad voor de Rechtspraak – The Netherlands

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