This page contains an overview of all slides of the keynotes and breakout sessions that we have permission for to publish and share online.
Keynote presentations
Monday
- Five Dimensions of Value: The Benefits of Service Design in Government
Christian Bason (CEO of the Danish Design Centre – Denmark) - Going the distance for people
Mithula Naik (Innovation strategist, Lead design researcher – Canada) - Shift happens: future of digital governance (no sheets available)
Ruud Veltenaar (Philosopher, TED-speaker, author and SDG Diplomat – The Netherlands)
Tuesday
- Measuring service quality
Willem Pieterson (senior-level Researcher / consultant – Netherlands) - Designing Digital to meet the User needs
Francis Maude (Former Minister for the UK Cabinet Office – United Kingdom) - Digital social innovation: Taiwan can help
Audrey Tang (Digital Minister of Taiwan – Taiwan)
Wednesday
- Trust, Simplicity, Use
Gerry McGovern (Developer of Top Tasks method – Ireland) - Beware! Our past is killing our future!
Jeff Staes (Innovation expert, a public international keynote speaker and author – Belgium)
Paneldiscussions
Tuesday
- The future of government services (no sheets available)
Nathan Ducastel (VNG Director of Policy – The Netherlands),
Larissa Zegveld (General director at Wigo4it – The Netherlands),
Francis Maude (Former Minister for the UK Cabinet Office – United Kingdom),
Audrey Tang (Digital Minister of Taiwan – Taiwan)
Wednesday
- How to make your government user-centered?
Carolien Nicolai – Moderator (Policymaker digital service at municipality Zeewolde – The Netherlands),
Perspective Kara Kane (Community Lead for user-centered design – United Kingdom),
Perspective Johan Groenen (Managing partner at TiltShift, and board secretary at Code for NL – The Netherlands),
Perspective Seger de Laaf (Program Manager Enterprise Agency – The Netherlands),
Perspective Sander Haaksma (Agile, Scaled Agile Framework (SAFE), Lean UX, Strategy, User Centered Design, Usability, A11y – The Netherlands) - How to organise accessiblity? (no sheets available)
Raph de Rooij (Policy officer on digital inclusion, web accessibility and user-centricity – The Netherlands),
Eric Velleman (Science Director – The Netherlands),
Wim van Iersel (Front-end web developer / Webmaster at Gemeente Tilburg – The Netherlands),
Patrick Berckmans (Director Digital Citizen Interactions & Accessibility Belgian Representative WADEX (Web Accessibility Directive Expert Group, EU) Président Belgian Web Accessibility Office – Belgium),
Iacobien Riezebosch (Expert digital accessibility and political scientist – The Netherlands
Breakout sessions presentations
Monday
- European Perspective on citizen-centred digital government
Esther Bodil-Huyer (Digital transformation consultant – The Netherlands) - Open space session: Overcoming barriers to good government services
Task sheet, Define Barrier sheet, A4-sheet Unpick the barrier
Ignacia Orellana (Service designer – UK), Will Harmer (Service designer – UK, Martin Jordan (Head of Service Design at Government Digital Service – UK), Kuba Bartwicki (Interaction Designer at Government Digital Service – United Kingdom)
Tuesday
- Build your own decision aid to improve services in the social domain
John Galinsky (Senior content designer & partner at Coform – The Netherlands), Michiel Hageman (Medical doctor & co-founder PATIENT+ – The Netherlands) - Creating a digital innovation culture in Europe: SMART Senior, Chatbots, Design Thinking
Grethe Fallesen (Projectmanager – Denmark), Kimberley van Luchem (Projectmanager – Belgium), Esmeralde Marsman (Process manager municipality of Rotterdam – The Netherlands) - Co-creation strategies: working with Virtual Reality, Digi-coaches and IT-cafés
Lajla H. Gregersen (Projectmanager – Denmark), Camilla Winther Jensen (Projectmanager – Denmark) - Conducting inclusive research with linguistic minorities
Tammy Le (Design Researcher – Canada), Kenny Baughan (Design Researcher at Workplace Safety and Insurance Board – Canada) - Data informed experience design: from framework to dashboards
Rob van der Haar (Principal Consultant Informaat – The Netherlands) - Designing services that use emerging technology
Kay Dale (Service Designer – United Kingdom) - Designing with users: a recipe for optimizing your digital content
Patrick Lajeunesse (Senior Design Researcher – Canada) - Designing policies and services that care
Aditi Joshi (Design Researcher – United States of America) - Empowering kids, parents & youth professionals to deal with privacy issues
Léon Sonnenschein (Programme manager Exchange Personal data and Privacy Social Domain – The Netherlands), Marc van der Geest (Consultant & copywriter – The Netherlands) - From traditional letters to illustrated letters
Esmeralde Marsman (Process manager municipality of Rotterdam), Job Leene (Director Leene Communicatie – The Netherlands) - Getting started with content design
Wiep Hamstra (Content strategist and owner Staat van het Web – The Netherlands) - How to recognise bias in your design
Vimla Appadoo (Lead Service Designer – United Kingdom) - Improving services related to life events
Han Rouw (Communications consultant – The Netherlands),
Ruud Meijvogel (senior consultant Chamber of Commerce – The Netherlands),
Bart Ladrak (Senior Policy Officer Information Society – The Netherlands) - No Escaperoom (no slides available)
Marianne Schimmel (Business consultant at UWV Werkbedrijf – The Netherlands) - Optimal Digital workshop game: become a certified game leader
Ineke Graumans (Researcher & Developer Optimal Digital – The Netherlands) - Prototyping in policy-making, practices and theories on experimentation
Diana Pamela Villa Alvarez (Service Designer and Researcher – Italy) - Users First Maturity Score (presentation) & Questionnaire and tips Maturity Score
Margot Lagendijk (Senior consultant Communication Research – The Netherlands), Charlotte van Lijnden (UX designer – The Netherlands) - Using design fiction to explore possible future experiences
Sandra Griffel (Director Experience Design – Germany), Susanne Junglas (Director Experience Design – Germany) - Visual canvases in support of EU Policy
(Alessandro Rancati Design for Policy – Belgium) - What’s it really like to design public policy
Alejandra Diaz (Senior Product Manager – United Kingdom), Joe Silverman (Teacher services lead – United States of America) - Working together differently in neighbourhoods
Maia Isabelle Tarling-Hunter (Senior Design Researcher – United Kingdom)
Wednesday
- Building a design system for government
Michael Bonfiglio (Senior Product Designer – United Kingdom), Sonali Zaveri (Senior Product Designer – United Kingdom) - Create impact by making user research accessible to everyone
Marijke Dekker (UX Designer & Co-Founder – The Netherlands), Rozemarijn Ubbink (UX Researcher – The Netherlands) - Co-designing with indigenous Australians
Necia Fisher (Director BizLab – Australia) - Data driven customer experience
Robert Vels (Projectmanager – The Netherlands) - Design for inclusion
Jeroen Havinga (UX Lead Designer, Keen Public), Rosie Paulissen (Interaction Designer TNO – The Netherlands) - Designing for voice interfaces
Ralph Drewnowski (User Experience Designer – United Kingdom) - Designing tools that connect election officials and immigrant communities
Christopher Patten (Design Researcher – United States of America) - From AI hype to delivery – designing the world’s first multibot service
Janne Mattila (Lead Service Designer – Finland), Suse Miessner (Service Designer – Finland) - How the voices of the stakeholders can shape digital services in the government
Haoting Chang (Design Consultant – Taiwan) - How to collaborate with other organisations and professions on end-to-end services
Ignacia Orellana (Service Designer – United Kingdom), Will Harmer (Service designer – United Kingdom) - How to prepare and motivate civil servants for meaningful fieldwork
Daniel Kotsjuba (Designer of Public services – Estonia), Merilin Truuväärt (Designer of Public Services – Estonia), Helelyn Tammsaar (Designer of Public services – Estonia) - How to run a design system
Tim Paul (Head of Interaction Design – United Kingdom) - Let’s bring empathy back into the heart of digital government
Maike Klip (UX researcher – The Netherlands) - No Escaperoom (no slides available)
Marianne Schimmel (Business consultant at UWV Werkbedrijf – The Netherlands) - Optimal Digital workshop game: become a certified game leader
Ineke Graumans (Researcher & Developer Optimal Digital – The Netherlands) - Service Design & Content Strategy (not available)
Tory Dunn (Digital Head of Design – United Kingdom), Phil Hogg (Content Design Lead – United Kingdom) - Succes factors for applying service design in government organisations
Daniëlle Koning (Customer Experience Manager – The Netherlands), Franklin Heijnen (Creative Director – The Netherlands) - Supporting the Finnish digital transformation, Suomidigi platform
Maria Vuorensola (Service design specialist – Finland), Henriikka Eloluoto (Designer – Finland) - The implementation of web accessiblity, factors of resistance and support
Eric Velleman (Science Director – The Netherlands) - Trolleys, veils, and prisoners: the case for accessibility from philosophical ethics (presentation) & Talk typed out
Hidde de Vries (Web Accessibility Specialist – The Netherlands) - Web Analytics for the Pubic Sector
Toon Vuursteen (Senior Web Analytics Consultant Raad voor de Rechtspraak – The Netherlands
