Conference host: Willem Pieterson, PhD
Willem Pieterson is a senior level researcher / consultant with extensive (project) management experience in the areas of (multi-channel) service delivery, organizational development and digitalisation.
He is founder/owner at Pieterson Pieterson as well as the adjunct director of the Center for eGovernment Studies (CFES) and an associate at PBLQ (management consulting). He manages and executes research and consulting projects with and for governments in the areas of digitalisation, service strategies, and use of data.
Willem holds a PhD Cum Laude in Communication and has published over 50 academic articles, conference papers, research reports, books and book chapters on eGovernment, multi-channel service delivery and the role of data in governments and the public sector. He has worked with and for many governments, NGOs and governing bodies around the world, including the European Commission, WAPES, the Inter-American Development Bank, the Bill and Melinda Gates Foundation, and various governmental agencies on national, regional and local levels.
Keynote: Christian Bason, PhD (Danish Design Centre, book author)
Christian Bason is CEO of the Danish Design Centre, a public institution which works to advance the value of design for business and society. Previously he was Director of MindLab, the Danish government’s innovation team, which were among the pioneers applying design approaches to public service and policy development. Previous to this he was a business manager with the international advisory group Ramboll.
Christian is the author of several books on innovation, design and leadership, including Design for Policy (2014), Leading Public Design (2017) and Leading Public Sector Innovation (2018), and has published his writings widely, including in Harvard Business Review and Stanford Social Innovation Review.
He currently is a member of the World Economic Forum’s Global Future Council on Agile Governance, and teaches at several executive programs, including Oxford Saïd Business School and the European School of Administration. He holds an M.Sc. (Political Science) from Aarhus University and Ph.D. from Copenhagen Business School.
Keynote: Mithula Naik (Canadian Digital Service)
Mithula Naik is an innovation strategist, researcher and designer. Her career spans India and Canada, guiding teams in evidence-based research and human-centred design strategy from the public and private sectors. Mithula currently is a Senior Design Researcher at the Canadian Digital Service (CDS), the central digital services team in the Government of Canada.
By leading the research of citizen-facing services, she helps CDS product development teams and government partners better understand the experiences of the people who use government services. Prior to CDS, Mithula was a design researcher at the Privy Council Office’s Impact and Innovation Unit. Here she ran design-led interventions to improve policy and service delivery in the Government of Canada. She’s worked on diverse systemic issues including immigration, Veterans services, product safety, and clean technology.
Keynote: Ruud Veltenaar (Philosopher, TEDX speaker, trendwatcher)
Ruud Veltenaar is philosopher, TED-speaker, author and SDG Diplomat with over 25 years of experience as global serial entrepreneur, business leader and impact investor.
Ruud will talk about a world in transformation to the next stage in our civilization and the trends and developments that have a huge impact on our business, lives and work.
Keynote: Reinier van Zutphen (national ombudsman)
Reinier van Zutphen is the Dutch Ombudsman since 2015. De Dutch Ombudsman is independent and impartial. Personally and as Dutch Ombudsman he is particularly interested in the relationship between citizens and government. Online and offline.
KEYNOTE: Francis Maude (former minister UK Cabinet Office)
Francis Maude is the former Minister for the UK Cabinet Office. He was responsible for the creation of the Government Digital Service, with the aim to consolidate internal IT and replace government websites with a single web hub: GOV.UK.
The Government Digital Strategy committed Departments to redesigning all existing government services that serve more than 100,000 users each year. Maude’s office estimated that moving services from offline to digital channels could save approximately £1.8 billion a year. From 2010-2015 Maude’s Efficiency and Reform programme saved £52 billion from the running costs of the UK Government.
KEYNOTE: Audrey Tang (Digital minister Taiwan)
A civic hacker who grew up among Tiananmen exiles, Audrey is known for revitalizing the computer languages Perl and Haskell, as well as building the online spreadsheet system EtherCalc in collaboration with Dan Bricklin.
In the public sector, Audrey serves on Taiwan national development council’s open data committee and K-12 curriculum committee and led the country’s first e-Rulemaking project. Aydrey was named a minister without portfolio in August 2016. She took office as the “Digital Minister” on October 1, and was placed in charge of helping government agencies communicate policy goals and managing information published by the government, both via digital means.
In the private sector, Audrey works as a consultant with Apple on computational linguistics, with Oxford University Press on crowd lexicography, and with Socialtext on social interaction design.
In the third sector, Audrey actively contributes to Taiwan’s g0v (“gov-zero”), a vibrant community focusing on creating tools for the civil society, with the call to “fork the government”.
Closing thoughts: “Beware! Our past is killing our future”Jef Staes(innovation expert)
Jef Staes is an innovation expert, a public international keynote speaker and four-time TEDx Speaker and author. He is an authority on learning processes and innovative organizations.