12:00
Lunch

After a short wrap-up by conference host Willem Pieterson, we offer a complementary vegetarian lunch to all participants.

After the lunch you have the choice between:

Option A: Staying at the venue to attend a keynote by Esther Huyer, followed by meeting and collaborating with your fellow participants at an open space session,

Option B: Going on one of the guided excursions to a government organisation in Rotterdam or other cities nearby (travel time less than 1 hour).

13:00
Option A - Keynote by Esther Huyer followed by an interactive open space session

After Esther’s keynote we offer an interactive open space session, where you can meet and collaborate with your peers. There is plenty of space for this option, so you do not need to sign up ahead of time.

European Perspective on citizen-centred digital government

Profile picture of Esther Huyer
A government can empower individuals and organisations to make informed and conscious decisions, to realise existing potential and to enjoy the freedom of safety.

13:45 - 16:45
Open space session

Overcoming barriers to good government services

Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers. In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

12:30
Option B - Excursions

Alternatively, you may choose to make a guided excursion to one of these places in the Dutch government. You will be guided by one or more representatives from the host organization. We will arrange public transport tickets for you to get to the locations.

Experience Smart City Roosendaal

Time
13:00 - 17:00
Location
Roosendaal

Experience Roosendaal, a city near the border of the Netherlands and Belgium. Learn more about (digital) public services and the new vision on public services focused on excellent customer service. Visit the House of Roosendaal, that’s going to be built.

Rotterdam walking tour from an academic and design perspective

Time
13:00 - 17:00
Location
Rotterdam

Explore the neighbourhood from an academic and design perspective, by visiting Being A Designer (Design Studio) and the Research Centre Creating 010 (Rotterdam University of Applied Sciences)

DataLab, municipality of Amsterdam

Time
12:30 - 16:30
Location
Amsterdam

In Amsterdam we optimize and change our organization and processes by creating digital products. We do this with the help of a Human Centered Design method, which we call FiXXX. FiXXX is based on Service Design and LEAN UX principles.

Public Information and Communications Service & seat of government in The Hague

Time
13:00 - 17:00
Location
Den Haag

The Public Information and Communications Service (DPC) is a government agency that is part of the Ministry of General Affairs, providing support to all ministries and central government bodies on communicating with the public.

A customer journey to the Dutch Judiciary in The Hague

Time
13:00 - 17:00
Location
Den Haag

We like to take you on a journey to the Dutch Judiciary, so you can experience how we work together to research, measure and improve the customer journey.

Wigo4it cooperative and UX Lab Municipality of The Hague

Time
13:00 - 17:00
Location
Den Haag

Wigo4it is a cooperative that facilitates the digitalization of social services for citizens and civil servants in collaboration with the four biggest municipalities of the Netherlands: Amsterdam, Rotterdam, The Hague and Utrecht.

Novum innovation lab: how does the Dutch government innovate in the field of social security?

Time
12:30 - 17:00
Location
Amstelveen

Learn how Novum, the innovation lab of the Sociale Verzekeringsbank, works on the livelihood of the citizen by adding value in innovative ways. We show how we work based on our results.

Excursion to innovation district Reijeroord, Rotterdam

Time
13:00 - 17:00

A walk through the district Reyeroord. ‘The district of tomorrow, starts here’ Building a district with dreams of citizens. In Reyeroord local dreams come together with large ambitions.

20:00
Informal gathering

In the evening you can meet up in Rotterdam for an informal bite to eat and/or drinks.