On the preconference day on Monday, we welcome the members of the International Design in Government Community.
Download programme (pdf, 444 kB)
9:00Reception & coffee
9:30Opening by conference host Willem Pieterson
The opening and keynotes will be held in the Willem Burger Zaal (third floor).
Welcome
Willem Pieterson is a senior level researcher / consultant with extensive (project) management experience in the areas of (multi-channel) service delivery, organizational development and digitalisation. Willem was the conference host for the entire conference.Blog 'De Denen doen het beter' - blog op GebruikerCentraal.nl (Dutch)
9:45Keynotes
Five Dimensions of Value: The Benefits of Service Design in Government
Everybody seems to agree that service design can create more meaningful, joined-up and human-centred public services. But what kinds of value does service design ultimately bring to governments – and society?Going the distance for people
The promise and power of design research is beginning to take hold in the Government of Canada. Extending far beyond sticky notes and fun design-jams, the value is in creating nuanced and inclusive government services that work for people. This talk focuses on going the distance for the people we serve by keeping in mind that our ability to create change depends on how well we craft our processes and how far we push existing conditions.Shift Happens: Future of Digital Governance
Since we have all arrived in a time of transition, we need to start thinking about what the end-user can expect from the government. What will the government and our society need to take into account to ensure a smooth transition, and what does the digital transition actually look like?12:00Lunch
After a short wrap-up by conference host Willem Pieterson, we offer a complementary vegetarian lunch to all participants.
After the lunch you have the choice between:
Option A: Staying at the venue to attend a keynote by Esther Huyer, followed by meeting and collaborating with your fellow participants at an open space session,
Option B: Going on one of the guided excursions to a government organisation in Rotterdam or other cities nearby (travel time less than 1 hour).
13:00Option A - Keynote by Esther Huyer followed by an interactive open space session
After Esther’s keynote we offer an interactive open space session, where you can meet and collaborate with your peers. There is plenty of space for this option, so you do not need to sign up ahead of time.
European Perspective on citizen-centred digital government
A government can empower individuals and organisations to make informed and conscious decisions, to realise existing potential and to enjoy the freedom of safety.13:45 - 16:45 Open space session
Overcoming barriers to good government services
Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers. In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.12:30Option B - Excursions
Alternatively, you may choose to make a guided excursion to one of these places in the Dutch government. You will be guided by one or more representatives from the host organization. We will arrange public transport tickets for you to get to the locations.
Experience Smart City Roosendaal
Experience Roosendaal, a city near the border of the Netherlands and Belgium. Learn more about (digital) public services and the new vision on public services focused on excellent customer service. Visit the House of Roosendaal, that’s going to be built.
Rotterdam walking tour from an academic and design perspective
Explore the neighbourhood from an academic and design perspective, by visiting Being A Designer (Design Studio) and the Research Centre Creating 010 (Rotterdam University of Applied Sciences)
DataLab, municipality of Amsterdam
In Amsterdam we optimize and change our organization and processes by creating digital products. We do this with the help of a Human Centered Design method, which we call FiXXX. FiXXX is based on Service Design and LEAN UX principles.
Public Information and Communications Service & seat of government in The Hague
The Public Information and Communications Service (DPC) is a government agency that is part of the Ministry of General Affairs, providing support to all ministries and central government bodies on communicating with the public.
A customer journey to the Dutch Judiciary in The Hague
We like to take you on a journey to the Dutch Judiciary, so you can experience how we work together to research, measure and improve the customer journey.
Wigo4it cooperative and UX Lab Municipality of The Hague
Wigo4it is a cooperative that facilitates the digitalization of social services for citizens and civil servants in collaboration with the four biggest municipalities of the Netherlands: Amsterdam, Rotterdam, The Hague and Utrecht.
Novum innovation lab: how does the Dutch government innovate in the field of social security?
Learn how Novum, the innovation lab of the Sociale Verzekeringsbank, works on the livelihood of the citizen by adding value in innovative ways. We show how we work based on our results.
Excursion to innovation district Reijeroord, Rotterdam
A walk through the district Reyeroord. ‘The district of tomorrow, starts here’ Building a district with dreams of citizens. In Reyeroord local dreams come together with large ambitions.
20:00Informal gathering
In the evening you can meet up in Rotterdam for an informal bite to eat and/or drinks.
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