Download programme (pdf, 448 kB)
The opening and keynotes will be held in the Willem Burgerzaal on the 3rd floor.
After a short wrap-up by conference host Willem Pieterson, we offer a complementary vegetarian lunch on the first floor.
Scroll to round 2 | Scroll to round 3
Please note: some sessions last longer than one round (45 minutes).
The game Optimal Digital is a workshop in game form. Goal is to improve your (digital) services. You play this hard copy game with your team or with stakeholders.
Optimal Digital workshop game: become a certified game leaderContent design is a well described method for user centered content. However, like everything in life, it is easy to understand but requires practice to master.
Two canvases designed at the EU Policy Lab will reveal the inner nature of platforms and of social economy. The canvases can be used by practitioners to structure new projects and/or by policymakers to map several cases in a consistent way.
Presentation 'Visual canvases in support of EU Policy'There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts.
Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments?
The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.
Presentation 'Designing services that use emerging technology'In order to truly redesign government service delivery to care equitably for everyone, we must first recognize the ways trauma has impacted the populations we are trying to serve and the system we are working within.
When we are dealing with future & foresight, all often our view is blurred by idealistic hopes or prefabricated narratives. To see the possibilities and threats of different scenarios more clearly, we need to dive deeper.
Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.
Presentation 'How can you recognise bias in your designs?'This workshop will focus on co-creation strategies for two projects based on ideas from people with learning disabilities, namely: Virtual Reality and Digi-coaches & IT-cafés. We will focus on design methods to build up capacity in your organization and empower vulnerable people to use different digital tools.
Presentation 'Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés'We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.
Presentation 'Improving services related to life events'The No escape room has been developed by the Dutch public employment service (UWV) to create awareness about inclusion.
Scroll to round 1 | Scroll to round 3
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.
Presentation 'Build your own decision aid to improve services in the social domain'Policy experimentation is playing an increasing role in understanding what works and how it works. These experiments are used to learn or test policies, programmes and services before a large scale implementation.
Presentation 'Prototyping in policy-making, practices and theories on experimentation'This session will explore the emerging approach for integrated neighbourhood working being implemented in Doncaster, UK – a challenging, economically disadvantaged area of the UK.
Learn how to design content that you know will work. This session covers a content-improvement process you can use to test, design, prototype, and re-test revisions, with users at the forefront. Work with your partners so everyone has a investment in the result.
Presentation 'Designing with users: A recipe for optimising your digital content'Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.
Presentation 'How can you recognise bias in your designs?'Scroll to round 1 | Scroll to round 2
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'The User Needs First community developed the UX Maturity Score to help you benchmark your organisations or departments user friendliness.
The role qualitative and quantitative data plays when designing customer, employee and citizen experiences is growing in importance. The digital transformations of public and private organizations have been a major accelerator of this.
Presentation 'Data informed experience design: from framework to dashboards'In this session you will experience what's like to design public policy. You will be part of team creatively coming up with user-centred solutions for policy challenges experienced in the UK Department for Education whilst navigating the ever-changing political landscape we work in.
In this panel government non-conformist Wouter Welling will challenge the international panelists to voice their opinions on the future of government services. Can we achieve a government that is obsessed with serving civilians?
How to make an illustrated letter. Come to this workshop and discover why we developed illustrated letters and how we created them with our citizens.
Presentation 'From traditional letters to illustrated letters'On the first floor.
In the evening you can meet up in Rotterdam for an informal bite to eat and/or drinks.
Follow us