Tuesday 19 November

Optimal Digital workshop game: become a certified game leader

The game Optimal Digital is a workshop in game form. Goal is to improve your (digital) services. You play this hard copy game with your team or with stakeholders.

Getting started with content design

Content design is a well described method for user centered content. However, like everything in life, it is easy to understand but requires practice to master.

• Blog: Waarom inwoners gebaat zijn bij minder redacteuren (Dutch)

Visual canvases in support of EU Policy

Two canvases designed at the EU Policy Lab will reveal the inner nature of platforms and of social economy. The canvases can be used by practitioners to structure new projects and/or by policymakers to map several cases in a consistent way.

Conducting inclusive research with linguistic minorities

There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts.

Creating a digital innovation culture in Europe

Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments? 

• Presentation 'Creating a digital innovation culture in Europe: SMART-city'
• Presentation 'Creating a digital innovation culture in Europe: Chatbots'
• Presentation 'Creating a digital innovation culture in Europe: Design Thinking'

Designing services that use emerging technology

The GovTech Catalyst, launched in November 2017, is an experimental programme to understand how emerging technologies can help us make services better for users.

Designing policies and services that care

In order to truly redesign government service delivery to care equitably for everyone, we must first recognize the ways trauma has impacted the populations we are trying to serve and the system we are working within.

• Blog: Rethinking the notifications process
• Presentation 'Designing policies and services that care'

Using design fiction to explore possible future experiences

When we are dealing with future & foresight, all often our view is blurred by idealistic hopes or prefabricated narratives. To see the possibilities and threats of different scenarios more clearly, we need to dive deeper.

• Trendmap
• Insight statement
• Springboards
• Future Thinking
• Future Casting Canvas

How can you recognise bias in your designs?

Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.

Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés

This workshop will focus on co-creation strategies for two projects based on ideas from people with learning disabilities, namely: Virtual Reality and Digi-coaches & IT-cafés. We will focus on design methods to build up capacity in your organization and empower vulnerable people to use different digital tools.

Improving services related to life events

We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.

No Escape Room

The No escape room has been developed by the Dutch public employment service (UWV) to create awareness about inclusion.

Empowering kids, parents & youth professionals to deal with privacy issues

Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.

Build your own decision aid to improve services in the social domain

Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.

Prototyping in policy-making, practices and theories on experimentation

Policy experimentation is playing an increasing role in understanding what works and how it works. These experiments are used to learn or test policies, programmes and services before a large scale implementation.

Working together differently in neighbourhoods

This session will explore the emerging approach for integrated neighbourhood working being implemented in Doncaster, UK – a challenging, economically disadvantaged area of the UK.

Designing with users: A recipe for optimising your digital content

Learn how to design content that you know will work. This session covers a content-improvement process you can use to test, design, prototype, and re-test revisions, with users at the forefront. Work with your partners so everyone has a investment in the result.

How can you recognise bias in your designs?

Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.

Empowering kids, parents & youth professionals to deal with privacy issues

Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.

Users First Maturity score

The User Needs First community developed the UX Maturity Score to help you benchmark your organisations or departments user friendliness.

• Presentation 'Users First Maturity score'
• Questionnaire Users First Maturity score'

Data informed experience design: from framework to dashboards

The role qualitative and quantitative data plays when designing customer, employee and citizen experiences is growing in importance. The digital transformations of public and private organizations have been a major accelerator of this.

What’s it really like to design public policy?

In this session you will experience what's like to design public policy. You will be part of team creatively coming up with user-centred solutions for policy challenges experienced in the UK Department for Education whilst navigating the ever-changing political landscape we work in.

Panel session: The future of government services (featuring Audrey Tang & Francis Maude)

In this panel government non-conformist Wouter Welling will challenge the international panelists to voice their opinions on the future of government services. Can we achieve a government that is obsessed with serving civilians?

From traditional letters to illustrated letters

How to make an illustrated letter. Come to this workshop and discover why we developed illustrated letters and how we created them with our citizens.