From getting started with content design to recognizing biases in your designs, the second day of the conference was packed with breakout sessions. On this page: links to further information, including presentations, videos and blogs if available.
Keynotes
Besides hosting the conference, Willem Pieterson also presented the latest insights in measuring service quality. Willem replaced keynote speaker Reinier van Zutphen who wasn’t able to attend the conference due to unfortunate circumstances. After his presentation two keynote speakers followed:
- Francis Maude: Designing Digital to meet User Needs
- Audrey Tang: Digital Social Innovation: Taiwan Can Help
Willem Pieterson 
Francis Maude 
Audrey Tang 
Audience
Breakout sessions
Round 1
- See each individual workshop for downloads and movie
- Optimal Digital workshop game: become a certified game leader
- Getting started with content design
- Visual canvases in support of EU Policy
- Conducting inclusive research with linguistic minorities
- Creating a digital innovation culture in Europe
- Designing services that use emerging technology
- Designing policies and services that care
- Using design fiction to explore possible future experiences
- How can you recognise bias in your designs?
- Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés
- Improving services related to life events
- No Escape Room
Round 2
- Empowering kids, parents & youth professionals to deal with privacy issues
- Build your own decision aid to improve services in the social domain
- Prototyping in policy making, practices and theories on experimentation
- Working together differently in neighbourhoods
- Designing with users: A recipe for optimising your digital content
- How can you recognise bias in your designs?
Round 3
- Empowering kids, parents & youth professionals to deal with privacy issues
- Users First Maturity score
- Data informed experience design: from framework to dashboards
- What’s it really like to design public policy?
- Panel session: The future of government services (featuring Audrey Tang & Francis Maude)
- From traditional letters to illustrated letters
Panel session: The future of government services 
Breakout session 
Another breakout session 
Breakout session
