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Home Recapping the International Design in Government Conference 2019 Recap of Wednesday 20 November

Recap of Wednesday 20 November

The third and final day of the conference: again loads of breakout sessions and two keynote presentations by Gerry McGovern and Jef Staes. On this page: links to further information, including presentations, videos and blogs if available.

Breakout sessions

Round 1

  • How to run a design system
  • Optimal Digital workshop game: become a certified game leader
  • Service design ♥ Content strategy
  • From AI hype to delivery – designing the world’s first multibot service
  • Success factors for applying service design in government organisations
  • Design for inclusion
  • Data driven customer experience
  • Web analytics for the public sector
  • Building a design system for government
  • How to collaborate with other organisations and professions on end-to-end services
  • Panel session: How to organise accessibility?
  • Co-designing with indigenous Australians
  • No Escape Room

Round 2

  • How the voices of the citizens can shape digital services in the government
  • Designing tools that connect election officials and immigrant communities
  • How to prepare and motivate civil servants for meaningful fieldwork
  • Designing for voice interfaces
  • Create impact by making user research accessible to everyone
  • Supporting the Finnish digital transformation, Suomidigi platform
  • Panel session: Perspectives – how to make your government user-centered?

Round 3

  • How to run a design system
  • Building a design system for government
  • How to collaborate with other organisations and professions on end-to-end services
  • Supporting the Finnish digital transformation, Suomidigi platform
  • Let’s bring empathy back into the heart of digital government
  • Trolleys, veils and prisoners: The case for accessibility from philosophical ethics
  • Designing for voice interfaces
  • The implementation of web accessibility, factors of resistence and support

Keynotes

  • Gerry McGovern: Trust, Simplicity, Use
  • Jef Staes: Closing thoughts: “Beware! Our past is killing our future”
  • Gerry McGovern
  • Jef Staes
  • Breakout session
  • No Escape Room

See more pictures of Wednesday 20 November

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