The third and final day of the conference: again loads of breakout sessions and two keynote presentations by Gerry McGovern and Jef Staes. On this page: links to further information, including presentations, videos and blogs if available.
Breakout sessions
Round 1
- How to run a design system
- Optimal Digital workshop game: become a certified game leader
- Service design ♥ Content strategy
- From AI hype to delivery – designing the world’s first multibot service
- Success factors for applying service design in government organisations
- Design for inclusion
- Data driven customer experience
- Web analytics for the public sector
- Building a design system for government
- How to collaborate with other organisations and professions on end-to-end services
- Panel session: How to organise accessibility?
- Co-designing with indigenous Australians
- No Escape Room
Round 2
- How the voices of the citizens can shape digital services in the government
- Designing tools that connect election officials and immigrant communities
- How to prepare and motivate civil servants for meaningful fieldwork
- Designing for voice interfaces
- Create impact by making user research accessible to everyone
- Supporting the Finnish digital transformation, Suomidigi platform
- Panel session: Perspectives – how to make your government user-centered?
Round 3
- How to run a design system
- Building a design system for government
- How to collaborate with other organisations and professions on end-to-end services
- Supporting the Finnish digital transformation, Suomidigi platform
- Let’s bring empathy back into the heart of digital government
- Trolleys, veils and prisoners: The case for accessibility from philosophical ethics
- Designing for voice interfaces
- The implementation of web accessibility, factors of resistence and support
Keynotes
- Gerry McGovern: Trust, Simplicity, Use
- Jef Staes: Closing thoughts: “Beware! Our past is killing our future”
Gerry McGovern 
Jef Staes 
Breakout session 
No Escape Room
