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Overcoming barriers to good government services

Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers.

In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

No Escape Room

The No escape room has been developed by the Dutch public employment service (UWV) to create awareness about inclusion.

Panel session: Perspectives – how to make your government user-centered?

In this panel discussion we will compare several ways of how to change the government to become more user-centered. 

Panel session: How to organise accessibility?

Panel session: How to organise accessibility?

Panel session: The future of government services (featuring Audrey Tang & Francis Maude)

In this panel government non-conformist Wouter Welling will challenge the international panelists to voice their opinions on the future of government services. Can we achieve a government that is obsessed with serving civilians?

Improving services related to life events

We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.

Co-designing with indigenous Australians

The Department of Industry, Innovation & Science is exploring how government’s business support programs can better meet the needs of Indigenous Australians and are easier to access.

Create impact by making user research accessible to everyone

First we will talk about the definition of a customer insight. Next we will explain (by doing it) how to gain valuable customer insights from your user research.

Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés

This workshop will focus on co-creation strategies for two projects based on ideas from people with learning disabilities, namely: Virtual Reality and Digi-coaches & IT-cafés. We will focus on design methods to build up capacity in your organization and empower vulnerable people to use different digital tools.

Designing for voice interfaces

As voice assistants are becoming more reliable they are becoming the first choice for searching for and digesting content on the go.

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These events are a collaboration out of the International Design in Government Community Programme.

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