Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers.

In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

The No escape room has been developed by the Dutch public employment service (UWV) to create awareness about inclusion.

In this panel discussion we will compare several ways of how to change the government to become more user-centered. 

Panel session: How to organise accessibility?

In this panel government non-conformist Wouter Welling will challenge the international panelists to voice their opinions on the future of government services. Can we achieve a government that is obsessed with serving civilians?

We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.

The Department of Industry, Innovation & Science is exploring how government’s business support programs can better meet the needs of Indigenous Australians and are easier to access.

First we will talk about the definition of a customer insight. Next we will explain (by doing it) how to gain valuable customer insights from your user research.

This workshop will focus on co-creation strategies for two projects based on ideas from people with learning disabilities, namely: Virtual Reality and Digi-coaches & IT-cafés. We will focus on design methods to build up capacity in your organization and empower vulnerable people to use different digital tools.

As voice assistants are becoming more reliable they are becoming the first choice for searching for and digesting content on the go.