There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts. In this session we will share how we at WSIB approached conducting research with language minorities.
Speakers
Tammy Le
Design Researcher - Canada
I studied interaction design at Sheridan College and my thesis work was focused on caregiving in dementia care. I conducted research in long term care homes and with caregivers, co-creating and prototyping a solution to document care preferences.
Kenny Baughan
Design Researcher at Workplace Safety and Insurance Board - Canada
A customer service driven professional, who is passionate, knowledgeable, and results-oriented who understands that exceptional client / customer service skills along with going above and beyond what is expected consistently are essential skills to be successful in any supportive role.
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