Conducting inclusive research with linguistic minorities - International Design in Government Conference

Beginner, IntermediatePresentation

There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts. In this session we will share how we at WSIB approached conducting research with language minorities.

Speakers

Tammy Le

Design Researcher

I studied interaction design at Sheridan College and my thesis work was focused on caregiving in dementia care. I conducted research in long term care homes and with caregivers, co-creating and prototyping a solution to document care preferences.

Kenny Baughan

Design Researcher at Workplace Safety and Insurance Board

A customer service driven professional, who is passionate, knowledgeable, and results-oriented who understands that exceptional client / customer service skills along with going above and beyond what is expected consistently are essential skills to be successful in any supportive role.

Speakers

Tammy Le

Kenny Baughan

Follow us