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Data driven customer experience

IntermediateWorkshop (interactive)

Are you already working with customer-journey maps and would you like to take the next step? This workshop starts to connect your journey map to data so you can gain valuable insights what has an impact for your customers and for you. We will help you understand how to measure a journey, the kind of metrics you can apply and what techniques you can use to obtain a clearer understanding of the customer.

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Underlined at the International Design in Government Conference

Speakers

Robert Vels

Projectmanager

Ik help organisaties / teams om hun dienstverlening te verbeteren. Meer klantgericht & klantgedreven werken en zo de gewenste doelstellingen te behalen.

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These events are a collaboration out of the International Design in Government Community Programme.

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