Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations. The project delivered a service with three independent but interconnected chatbots. Users interact with one interface to receive answers from any of the three bots. The service covers topics from the Immigration Service, theTax Administration and the Patent & Registration Office.
Links
Blog: From demo to public pilot
Blog: Starting up smoothly connecting government agency information through chatbots
Speakers
Janne Mattila
Lead Service Designer - Finland
I am a versatile business developer with focus on the digital, design and data. I am a design thinker and doer with extensive experience in various development roles which have ranged from strategy roadmapping to back-end code development to enterprise architecture planning.
Suse Miessner
Service Designer - Finland
I am a results-oriented and creative service designer whose passion is in bringing services to life. I believe that co-design with people from different backgrounds and listening to the end users of the services we design is key to succeeding.
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