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International Design in Government Conference
Rotterdam - 18-20 November 2019

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Home Sessions  How to collaborate with other organisations and professions on end-to-end services

How to collaborate with other organisations and professions on end-to-end services

Session level
Beginner
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Session type
Presentation

In this session participants we triggered to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete. For example who do users need to interact with when starting a new job or getting benefits? Are all those actors working together to improve the service for users? This includes policy, design and delivery.

Links

Blog: Why you should set up a service community

Video of presentation 'How to collaborate with other organisations and professions on end-to-end services'

Video made by UK Gov Design

Speakers

Ignacia Orellana

Service Designer - United Kingdom

I’m a service designer, working in the public sector. I help organisations find the best way to meet the needs of their users, by applying my knowledge of user centred design and current technologies.

 

Will Harmer

Service designer - United Kingdom

Specialties: Service Design, Product Design, Design Research, Visual Design, Art Direction, Concept Development, User-Centred Design

 

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