In this session participants we triggered to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete. For example who do users need to interact with when starting a new job or getting benefits? Are all those actors working together to improve the service for users? This includes policy, design and delivery.
Links
Blog: Why you should set up a service community
Video of presentation 'How to collaborate with other organisations and professions on end-to-end services'
Video made by UK Gov Design
Speakers
Ignacia Orellana
Service Designer - United Kingdom
I’m a service designer, working in the public sector. I help organisations find the best way to meet the needs of their users, by applying my knowledge of user centred design and current technologies.
Will Harmer
Service designer - United Kingdom
Specialties: Service Design, Product Design, Design Research, Visual Design, Art Direction, Concept Development, User-Centred Design
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