Let’s bring empathy back into the heart of digital government

The makers and users of digital government have lost their connection. People no langer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way? We have an empathy debt. What happens if we reconnect makers and users? Will they make different decisions? Maike Klip (DUO) started the empathic civil servants’ portrait series to research just that.