• Jump to main content
  • Jump to main navigation

International Design in Government Conference
Rotterdam - 18-20 November 2019

  • Home
    • Recap of Monday
    • Recap of Tuesday
    • Recap of Wednesday
  • Keynotes
  • Sessions
  • Presentations
  • Blogs
Home Sessions  Let’s bring empathy back into the heart of digital government

Let’s bring empathy back into the heart of digital government

Session level
Beginner
, Expert
, Intermediate
Session type
Presentation

The makers and users of digital government have lost their connection. People no langer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way? We have an empathy debt. What happens if we reconnect makers and users? Will they make different decisions? I started the empathic civil servants’ portrait series to research just that

Links

Presentation 'Let’s bring empathy back into the heart of digital government'

Blog: The compassionate civil servant

Speakers

Maike Klip

UX researcher - The Netherlands

Design researcher Ambtenaar bij DUO Fotograaf

 

This conference website is part of the Gebruiker Centraal community.

gebruikercentraal.nl

Follow us

  • Twitter @govdesignconf
  • Our LinkedIn group
  • Code of conduct
  • Privacy policy
  • Sustainability statement
  • Sitemap