In this panel discussion we compared several ways of how to change the government to become more user-centered.
We compared and discussed approaches such as:
- communities
- GDS-like organisations,
- innovation labs,
- innovation teams
- large-scale education in service design
- etc.
Questions discussed included:
- What is unique to your approach?
- What are the barriers that you encountered?
- What were the lessons you learned?
- Relation to how your government is organised. Would your initiative work in a different context?
The panel started with 10 minute presentations by each panelist. Followed by discussion panel to learn from the different models, perspectives, initiatives and contexts in which they operate. The panel was moderated by Carolien Nicolai.
Links
Perspective Kara Kane (Community Lead for user-centered design – United Kingdom)
Perspective Seger de Laaf (Program Manager Enterprise Agency – The Netherlands),
Speakers
Carolien Nicolai
Moderator - Beleidsmedewerker digitale dienstverlening bij Gemeente Zeewolde - The Netherlands
Carolien works for a small local government, where she is constantly working on bringing the perspective of "users" (citizens) into the organisation.
Sander Haaksma
Agile, Scaled Agile Framework (SAFE), Lean UX, Strategy, User Centered Design, Usability, A11y - The Netherlands
Sander Haaksma is a veteran UX professional, Sander currently facilitates 12 development teams creating the most accessible user experience possible, in a scaled agile environment. All this using design systems, user research, lean UX practices, plus a lot of stakeholder engagement and extensive train travel.
Kara Kane
Community Lead for user-centered design - United Kingdom
Kara Kane is the Community Lead for user-centered design at GDS. She helps designers and user researchers share and learn from each other and supports the sharing of UCD best practice across the UK government.
Seger de Laaf
Program Manager - The Netherlands
Seger de Laaf is a program manager who aims to make the Dutch Enterprise Agency (4.300 FTE, largest Dutch federal service organization) more user-centered.
Johan Groenen
managing partner at TiltShift, and board secretary at Code for NL - The Netherlands
TiltShift is a design and innovation company from the Netherlands. At Datalab Amsterdam we developed our Fixxx method for fast innovation, combining parts of Design Thinking, Service Design, Lean Startup, and Agile Development. We focus on creating a minimum working solution within three months, in co-creation with both internal and external stakeholders
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