Panel session: The future of government services (featuring Audrey Tang & Francis Maude) - International Design in Government Conference

Panel / discussion

In this panel government non-conformist Wouter Welling challenged the international panelists to voice their opinions on the future of government services. Can we achieve a government that is obsessed with serving civilians? How do we get there? What are the barriers? What would we need to change in our way of working to deliver services that are as good or better than the best commercial examples? How do we make these services as inclusive as possible?

The panelists included Audrey Tang (Digital Minister of Taiwan), Francis Maude (former Minister for the UK Cabinet Office), Larissa Zegveld (Director of co-operation Wigo4it, that delivers services for work and income for the 4 largest municipalities in The Netherlands; ambassador of Gebruiker Centraal) and Nathan Ducastel (Director Policy / information society at the Association of Netherlands Municipalities / VNG Realisatie).

Panelsession Maude-Tang-Ducastel-Zegveld_future of government

Panel session: The future of government services

Speakers

Nathan Ducastel

VNG Director of Policy

Information Society, eGovernment, EU, Information management and ICT Strategy and policy development (Interim)management Between policy and implementation

Larissa Zegveld

General director at Wigo4it

Larissa advocates for an innovative government that addresses problems at their root cause and ap-plies user–centred design in its digitalization efforts.

Francis Maude

Former Minister for the UK Cabinet Office

Francis Maude is the former Minister for the UK Cabinet Office. He was responsible for the creation of the Government Digital Service, with the aim of consolidating internal IT and replacing several Government websites with a single web hub: GOV.UK.

Audrey Tang

Digital Minister of Taiwan

Audrey was named a minister without portfolio in August 2016. She took office as the “Digital Minister” on October 1, and was placed in charge of helping government agencies communicate policy goals and managing information published by the government, both via digital means.

Speakers

Nathan Ducastel

Larissa Zegveld

Francis Maude

Audrey Tang

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