Success factors for applying service design in government organisations - International Design in Government Conference

Beginner, Expert, IntermediateCase study

Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients’pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.

Links

Presentation 'Success factors for applying service design in government organisations'

Speakers

Daniëlle Koning

Customer Experience Manager

Een daadkrachtige manager met een visie over customer journey management, design thinking, (markt)onderzoek & online communities met een breed scala aan ervaringen en skills. Zowel in de profit als non-profit sector aan bureau- en klantzijde.

Franklin Heijnen

Creative Director

The combination creativity and technology should make our lives more easy, should make us smarter and should bring more beauty and joy into the world.

Links

Speakers

Daniëlle Koning

Franklin Heijnen

Follow us