Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients’pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.
Speakers
Daniëlle Koning
Customer Experience Manager - The Netherlands
Een daadkrachtige manager met een visie over customer journey management, design thinking, (markt)onderzoek & online communities met een breed scala aan ervaringen en skills. Zowel in de profit als non-profit sector aan bureau- en klantzijde.
Franklin Heijnen
Creative Director - The Netherlands
The combination creativity and technology should make our lives more easy, should make us smarter and should bring more beauty and joy into the world.
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