We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.Presentation 'Improving services related to life events'
As voice assistants are becoming more reliable they are becoming the first choice for searching for and digesting content on the go.Blog: Voice first is the way to design services
Everyone has bias. As soon as we are able to accept this we can start to address it. This talk will go through some ways to think about how we can understand our bias, not only in our design work but also in our processes and methodology. Most importantly - we will also learn what we can do about it.Presentation 'How can you recognise bias in your designs?'
Learn how to make a better case for accessible websites and hear about how infamous philosophical thought experiments apply to the world of web accessibility.Presentation 'Trolleys, veils and prisoners: The case for accessibility from philosophical ethics'
Learn how to design content that you know will work. This session covers a content-improvement process you can use to test, design, prototype, and re-test revisions, with users at the forefront. Work with your partners so everyone has a investment in the result.Presentation 'Designing with users: A recipe for optimising your digital content'
Are web analytics harder ot apply in the public sector than in e-commerce? Not anymore! In this session you will learn a mind-set as well as a practical framework for web analytics in the public (government).
The makers and users of digital government have lost their connection. People no langer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way?
In order to truly redesign government service delivery to care equitably for everyone, we must first recognize the ways trauma has impacted the populations we are trying to serve and the system we are working within.
This session will explore the emerging approach for integrated neighbourhood working being implemented in Doncaster, UK – a challenging, economically disadvantaged area of the UK.