Presentation
Supporting the Finnish digital transformation, Suomidigi platform
Maria and her team will introduce the new Suomidigi platform that gathers information, important laws, acts and instructions from different themes that are crucial when leading and creating digital and user centered public services.
Presentation 'Supporting the Finnish digital transformation, Suomidigi platform'How the voices of the citizens can shape digital services in the government
In this session Haoting will share selected cases that show how citizens have worked with the Government and other stakeholders to help shape new or existing digital Government services. She will also explain how she and the team designed the cooperation.
Presentation 'How the voices of the citizens can shape digital services in the government'From AI hype to delivery – designing the world’s first multibot service
Project “Starting up smoothly” began with an experiment and evolved into a pilot trial involving three Finnish Government organisations.
Build your own decision aid to improve services in the social domain
Because, objectively, no medical treatment is 'the best', decision aids in healthcare allow doctors and patients to make shared decisions.
Presentation 'Build your own decision aid to improve services in the social domain'Empowering kids, parents & youth professionals to deal with privacy issues
Privacy laws are complicated. To really empower vulnerable young people, their parents and care professionals, we created a smart PrivacyApp. We translated legal text into separate flows based on actual questions.
Presentation 'Empowering kids, parents & youth professionals to deal with privacy issues'Conducting inclusive research with linguistic minorities
There are unique challenges for individuals when it comes to accessing a service that isn’t in their primary language. It’s not just about translating content from one language to another – language is complex; it spans formats, cultures and contexts.
How to collaborate with other organisations and professions on end-to-end services
In this session we will get participants to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete.
Building a design system for government
Governments are systems, that complexity and structure informs how you create a design system to serve it. What does it mean to create a system for a system?
