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Workshop (interactive)

Creating a digital innovation culture in Europe

Grethe Fallesen, Kimberley van Luchem, Esmeralde Marsman

Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments? 

  • Presentation 'Creating a digital innovation culture in Europe: SMART-city'
  • Presentation 'Creating a digital innovation culture in Europe: Chatbots'
  • Presentation 'Creating a digital innovation culture in Europe: Design Thinking'

Service design ♥ Content strategy

Tory Dunn, Phil Hogg

Content strategy is an integral part of delivering services that work for users. We’re more likely to achieve the best outcome when everyone agrees how and where content can help users.

  • Template: blank comms experience map
  • Template: content opportunity plan
  • Template: blank policy intent + persona slides

Getting started with content design

Wiep Hamstra

Content design is a well described method for user centered content. However, like everything in life, it is easy to understand but requires practice to master.

  • Blog: Waarom inwoners gebaat zijn bij minder redacteuren (Dutch)

Designing tools that connect election officials and immigrant communities

Christopher Patten

It’s estimated that there are 11 million naturalized citizens in the U.S. who are eligible to vote but are not voting. We wondered to what extent language was a barrier. What could we design to help election officials connect with new citizens before the presidential election in 2020?

  • Presentation 'Designing tools that connect election officials and immigrant communities'
  • Blog: What we learned about the experiences of new Americans

What’s it really like to design public policy?

Alejandra Diaz, Joe Silverman

In this session you will experience what's like to design public policy. You will be part of team creatively coming up with user-centred solutions for policy challenges experienced in the UK Department for Education whilst navigating the ever-changing political landscape we work in.

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These events are a collaboration out of the International Design in Government Community Programme.

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