International Design in Government Conference
Rotterdam - 18-20 November 2019

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Sessions

  • 10 things we learned while delivering 300 Digital Services in 8 weeks
  • A closer look at co-design and the realities of true inclusion
  • Build your own decision aid to improve services in the social domain
  • Building a design system for government
  • Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés
  • Co-designing with indigenous Australians
  • Conducting inclusive research with linguistic minorities
  • Create impact by making user research accessible to everyone
  • Creating a digital innovation culture in Europe
  • Data driven customer experience
  • Data informed experience design: from framework to dashboards
  • Design for inclusion
  • Designing for voice interfaces
  • Designing policies and services that care
  • Designing services that use emerging technology
  • Designing tools that connect election officials and immigrant communities
  • Designing with users: A recipe for optimising your digital content
  • Empowering kids, parents & youth professionals to deal with privacy issues
  • From AI hype to delivery – designing the world’s first multibot service
  • From traditional letters to illustrated letters
  • Getting started with content design
  • How can you recognise bias in your designs?
  • How the voices of the citizens can shape digital services in the government
  • How to collaborate with other organisations and professions on end-to-end services
  • How to prepare and motivate civil servants for meaningful fieldwork
  • How to run a design system
  • Improving services related to life events
  • Intro to accessibility testing – CANCELLED
  • Is agile even possible in Government? An outsider perspective
  • Let’s bring empathy back into the heart of digital government
  • No Escape Room
  • Optimal Digital workshop game: become a certified game leader
  • Overcoming barriers to good government services
  • Panel session: How to organise accessibility?
  • Panel session: Perspectives – how to make your government user-centered?
  • Panel session: The future of government services (featuring Audrey Tang & Francis Maude)
  • Prototyping in policy-making, practices and theories on experimentation
  • Service design ♥ Content strategy
  • Success factors for applying service design in government organisations
  • Supporting the Finnish digital transformation, Suomidigi platform
  • The implementation of web accessibility, factors of resistence and support
  • Trolleys, veils and prisoners: The case for accessibility from philosophical ethics
  • Users First Maturity score
  • Using design fiction to explore possible future experiences
  • Visual canvases in support of EU Policy
  • Web analytics for the public sector
  • What’s it really like to design public policy?
  • Working together differently in neighbourhoods

    • Keynotes

  • Closing thoughts: “Beware! Our past is killing our future”
  • Designing Digital to meet User Needs
  • Digital Social Innovation: Taiwan Can Help
  • European Perspective on citizen-centred digital government
  • Five Dimensions of Value: The Benefits of Service Design in Government
  • Going the distance for people
  • Shift Happens: Future of Digital Governance
  • Trust, Simplicity, Use
  • Welcome
  • What’s most helpful for citizens?

    • Speakers

  • Aditi Joshi
  • Alejandra Diaz
  • Alessandro Rancati
  • Audrey Tang
  • Bart Ladrak
  • Beverley Newing
  • Camilla Winther Jensen
  • Carolien Nicolai
  • Charlotte van Lijnden
  • Christian Bason
  • Christopher Patten
  • Corinne Vizzacchero
  • Daniel Kotsjuba
  • Daniëlle Koning
  • Diana Pamela Villa Alvarez
  • Eric Velleman
  • Esmeralde Marsman
  • Esther Bodil Huyer
  • Francis Maude
  • Franklin Heijnen
  • Gerry McGovern
  • Grethe Fallesen
  • Han Rouw
  • Haoting Chang
  • Helelyn Tammsaar
  • Henriikka Eloluoto
  • Hidde de Vries
  • Iacobien Riezenbosch
  • Ignacia Orellana
  • Ineke Graumans
  • Janne Mattila
  • Jef Staes
  • Jeroen Havinga
  • Job Leene
  • Joe Silverman
  • Johan Groenen
  • John Galinsky
  • Kaisa Puustinen
  • Kara Kane
  • Kay Dale
  • Kenny Baughan
  • Kimberley van Luchem
  • Kuba Bartwicki
  • Lajla H. Gregersen
  • Larissa Zegveld
  • Leanne Bulten
  • Léon Sonnenschein
  • Maia Isabelle Tarling-Hunter
  • Maike Klip
  • Marc van der Geest
  • Margot Lagendijk
  • Maria Vuorensola
  • Marianne Schimmel
  • Marijke Dekker
  • Martin Jordan
  • Martin Jordan
  • Merilin Truuväärt
  • Michael Bonfiglio
  • Michiel Hageman
  • Mithula Naik
  • Nathan Ducastel
  • Necia Fisher
  • Patrick Berckmans
  • Patrick Lajeunesse
  • Phil Hogg
  • Ralph Drewnowski
  • Raph de Rooij
  • Reinier van Zutphen
  • Rob van der Haar
  • Robert Vels
  • Rosie Paulissen
  • Rozemarijn Ubbink
  • Ruud Meijvogel
  • Ruud Veltenaar
  • Sander Haaksma
  • Sandra Griffel
  • Seger de Laaf
  • Sonali Zaveri
  • Susanne Junglas
  • Suse Miessner
  • Tammy Le
  • Tim Paul
  • Toon Vuursteen
  • Tory Dunn
  • Vimla Appadoo
  • Wiep Hamstra
  • Will Harmer
  • Willem Pieterson
  • Wim van Iersel