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- International Design in Government Conference 2019 in Rotterdam
Topics:
Authors:
Sessions
- Build your own decision aid to improve services in the social domain
- Building a design system for government
- Co-creation strategies – working with Virtual Reality, Digi-coaches and IT-cafés
- Co-designing with indigenous Australians
- Conducting inclusive research with linguistic minorities
- Create impact by making user research accessible to everyone
- Creating a digital innovation culture in Europe
- Data driven customer experience
- Data informed experience design: from framework to dashboards
- Design for inclusion
- Designing for voice interfaces
- Designing policies and services that care
- Designing services that use emerging technology
- Designing tools that connect election officials and immigrant communities
- Designing with users: A recipe for optimising your digital content
- Empowering kids, parents & youth professionals to deal with privacy issues
- From AI hype to delivery – designing the world’s first multibot service
- From traditional letters to illustrated letters
- Getting started with content design
- How can you recognise bias in your designs?
- How the voices of the citizens can shape digital services in the government
- How to collaborate with other organisations and professions on end-to-end services
- How to prepare and motivate civil servants for meaningful fieldwork
- How to run a design system
- Improving services related to life events
- Let’s bring empathy back into the heart of digital government
- No Escape Room
- Optimal Digital workshop game: become a certified game leader
- Overcoming barriers to good government services
- Panel session: How to organise accessibility?
- Panel session: Perspectives – how to make your government user-centered?
- Panel session: The future of government services (featuring Audrey Tang & Francis Maude)
- Prototyping in policy-making, practices and theories on experimentation
- Service design ♥ Content strategy
- Success factors for applying service design in government organisations
- Supporting the Finnish digital transformation, Suomidigi platform
- Trolleys, veils and prisoners: The case for accessibility from philosophical ethics
- Users First Maturity score
- Using design fiction to explore possible future experiences
- Visual canvases in support of EU Policy
- Web analytics for the public sector
- What’s it really like to design public policy?
- Working together differently in neighbourhoods
Keynotes
- Closing thoughts: “Beware! Our past is killing our future”
- Designing Digital to meet User Needs
- Digital Social Innovation: Taiwan Can Help
- European Perspective on citizen-centred digital government
- Five Dimensions of Value: The Benefits of Service Design in Government
- Going the distance for people
- Measuring service quality
- Shift Happens: Future of Digital Governance
- Trust, Simplicity, Use
- Welcome
Speakers
- Aditi Joshi
- Alejandra Diaz
- Alessandro Rancati
- Audrey Tang
- Bart Ladrak
- Beverley Newing
- Camilla Winther Jensen
- Carolien Nicolai
- Charlotte van Lijnden
- Christian Bason
- Christopher Patten
- Corinne Vizzacchero
- Daniel Kotsjuba
- Daniëlle Koning
- Diana Pamela Villa Alvarez
- Eric Velleman
- Esmeralde Marsman
- Esther Bodil Huyer
- Francis Maude
- Franklin Heijnen
- Gerry McGovern
- Grethe Fallesen
- Han Rouw
- Haoting Chang
- Helelyn Tammsaar
- Henriikka Eloluoto
- Hidde de Vries
- Iacobien Riezebosch
- Ignacia Orellana
- Ineke Graumans
- Janne Mattila
- Jef Staes
- Jeroen Havinga
- Job Leene
- Joe Silverman
- Johan Groenen
- John Galinsky
- Kaisa Puustinen
- Kara Kane
- Kay Dale
- Kenny Baughan
- Kimberley van Luchem
- Kuba Bartwicki
- Lajla H. Gregersen
- Larissa Zegveld
- Leanne Bulten
- Léon Sonnenschein
- Maia Isabelle Tarling-Hunter
- Maike Klip
- Marc van der Geest
- Margot Lagendijk
- Maria Vuorensola
- Marianne Schimmel
- Marijke Dekker
- Martin Jordan
- Martin Jordan
- Merilin Truuväärt
- Michael Bonfiglio
- Michiel Hageman
- Mithula Naik
- Nathan Ducastel
- Necia Fisher
- Patrick Berckmans
- Patrick Lajeunesse
- Phil Hogg
- Ralph Drewnowski
- Raph de Rooij
- Reinier van Zutphen
- Rob van der Haar
- Robert Vels
- Rosie Paulissen
- Rozemarijn Ubbink
- Ruud Meijvogel
- Ruud Veltenaar
- Sander Haaksma
- Sandra Griffel
- Seger de Laaf
- Sonali Zaveri
- Susanne Junglas
- Suse Miessner
- Tammy Le
- Tim Paul
- Toon Vuursteen
- Tory Dunn
- Vimla Appadoo
- Wiep Hamstra
- Will Harmer
- Willem Pieterson
- Wim van Iersel
