Carolien works for a small local government, where she is constantly working on bringing the perspective of “users” (citizens) into the organisation. She is also active on a more national scale to help other municipalities get more user-centered.
Moderator panel: Perspectives – ‘how to make your government user-centered?’
Panel session: Perspectives – how to make your government user-centered?
In this panel discussion we will compare several ways of how to change the government to become more user-centered.
- Perspective Kara Kane (Community Lead for user-centered design – United Kingdom)
- Perspective Johan Groenen (Managing partner at TiltShift, and board secretary at Code for NL – The Netherlands),
- Perspective Seger de Laaf (Program Manager Enterprise Agency – The Netherlands),
- Perspective Sander Haaksma (Agile, Scaled Agile Framework (SAFE), Lean UX, Strategy, User Centered Design, Usability, A11y – The Netherlands)
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