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International Design in Government ConferenceRotterdam - 18-20 November 2019
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Home Speakers  Daniel Kotsjuba

Daniel Kotsjuba

Designer of Public Services at Estonian Public Sector Innovation Team

How to prepare and motivate civil servants for meaningful fieldwork

Points of discussion: - how to increase civil servants' empathy with end-users; - how to support civil servants throughout different stages of fieldwork and synthesis;

Presentation 'How to prepare and motivate civil servants for meaningful fieldwork'

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