Een daadkrachtige manager met een visie over customer journey management, design thinking,
(markt)onderzoek & online communities met een breed scala aan ervaringen en skills. Zowel in de profit als non-profit sector aan bureau- en klantzijde.
Success factors for applying service design in government organisations
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.
Presentation 'Success factors for applying service design in government organisations'