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International Design in Government ConferenceRotterdam - 18-20 November 2019
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Home Speakers  Esmeralde Marsman

Esmeralde Marsman

Procesmanager Klant Innovatie Centrum at Gemeente Rotterdam

From traditional letters to illustrated letters

How to make an illustrated letter. Come to this workshop and discover why we developed illustrated letters and how we created them with our citizens.

Presentation 'From traditional letters to illustrated letters'

Creating a digital innovation culture in Europe

Roeselare (B), Aalborg (DK) and Rotterdam (NL) share their findings on the advantages and challenges of working trans-nationally. What did we learn from each other in the different (design thinking) experiments? 

  • Presentation 'Creating a digital innovation culture in Europe: SMART-city'
  • Presentation 'Creating a digital innovation culture in Europe: Chatbots'
  • Presentation 'Creating a digital innovation culture in Europe: Design Thinking'

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