The combination creativity and technology should make our lives more easy, should make us smarter and should bring more beauty and joy into the world.
From 1997 I have been involved in digital projects. First at the Dutch State Lottery as manager online marketing. From 2006 as creative consultant and creative director at the digital agency Mirabeau. From 2015 at Deloitte Digital
Success factors for applying service design in government organisations
Design-thinking and service design are used to improve services bases on real (client) needs. UWV (Dutch Employee Agency) is a front runner in putting the customer first and configuring multi-disciplinary teams that learn, act and deliver on the basis of their clients'pain and gains. UWV and Deloitte will share how experience has taught them to start small and scale up fast.
Presentation 'Success factors for applying service design in government organisations'