International Design in Government Conference
Rotterdam - 18-20 November 2019

Han Rouw

Communications consultant - The Netherlands

In recent years I have worked as a communications consultant and as Head of Communications at municipalities, water boards and at the national government. Now working as a project manager at the intersection of communication and services.

We have accepted the challenge to harmonize government services and ensure a smooth end-to-end user experience, Based on real life problems encountered by real people, proposals are made to re-structure chains in both the citizen and the entrepreneurial domain.

Presentation 'Improving services related to life events'

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