International Design in Government Conference
Rotterdam - 18-20 November 2019

Ignacia Orellana

Service Designer - United Kingdom

I’m a service designer, working in the public sector.

I help organisations find the best way to meet the needs of their users, by applying my knowledge of user centred design and current technologies.

I design services that work across all channels and are inclusive of all users. I look for cost-effective, sustainable solutions – reusing or adapting existing work where possible.

I’m very active in the government design community, where my focus is on building capability and improving diversity and inclusion. I deliver service design training, support and mentor colleagues, blog and speak at conferences.

I love collaborating with and learning from others – designing and facilitating workshops that bring people together to create better, more user centred and accessible public services.

How to collaborate with other organisations and professions on end-to-end services

In this session we will get participants to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete.

Overcoming barriers to good government services

Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers. In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

Find Ignacia Orellana on social media