Kenny Baughan

Design Researcher at Workplace Safety and Insurance Board - Canada

A customer service driven professional, who is passionate, knowledgeable, and results-oriented who understands that exceptional client / customer service skills along with going above and beyond what is expected consistently are essential skills to be successful in any supportive role. Excellent at building and maintaining collaborative relationships with various internal and external stakeholders and lead process improvement initiatives.

Core Strengths:

• Excellent communication skills including telephone, in-person, and written
• Strong interpersonal skills including the ability to interact with co-workers, clients and management
• Extensive experience providing strength and skills in Customer Service
• Able to take initiative and motivate team members to promptly serve clients and complete assigned tasks.
• Capable of producing results and working effectively under pressure.
• Professional, reliable and conscientious with the ability to maintain an empathetic stance when dealing with customers.