Kuba Bartwicki

Overcoming barriers to good government services

Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers. In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

• Presentation 'Overcoming barriers to good government services'
• Tasksheet
• Define barrier sheet
• Sheet Unpick the barrier