Mithula Naik is an innovation strategist, researcher and designer. Her career spans India and Canada, guiding teams in evidence-based research and human-centred design strategy from the public and private sectors. Mithula currently is a Lead Design Researcher and founding member of the Canadian Digital Service (CDS), the central digital services team in the Government of Canada.
At CDS, Mithula supports the design research community, product development teams and government partners to understand the needs of people using government services. By leading the research of services in direct contact with the public she helps CDS product development teams and government partners better understand of the experiences of the people who use government services.
Prior to CDS, Mithula was a Design Researcher at the Privy Council Office’s Impact and Innovation Unit. Here she ran design-led interventions to improve the Canadian Government policy and service delivery. She has worked on diverse systemic issues including healthcare, transportation and immigration services. Mithula holds a M.Des in Strategic Foresight and Innovation from OCAD University.