Estonian Public Sector Innovation Team

Estonian Public Sector Innovation Team

Experienced Interaction Designer with a demonstrated history of working in the research industry. Strong information technology professional skilled in User-Centered Design, Computer Interaction, Concept Development, Design Research, Inclusive Design.

Business Consultant at UWV

Since 1997, Gerry McGovern has spoken about digital customer experience in almost 40 countries.

Carolien works for a small local government, where she is constantly working on bringing the perspective of “users” (citizens) into the organisation.

Internet professional since 1996
• 2017: policy officer at the ministry of the Interior and Kingdom Relations (BZK)
• 2011: product manager for open standards at Logius

Larissa advocates for an innovative government that addresses problems at their root cause and ap-plies user–centred design in its digitalization efforts.