International Design in Government Conference
Rotterdam - 18-20 November 2019

Reinier van Zutphen

Profile picture Reinier van Zutphen

Dutch Ombudsman - The Netherlands

Reinier van Zutphen has been The Dutch Ombudsman since 2015. The Dutch Ombudsman is independent and impartial. In his capacity as Ombudsman, and at a personal level, Reinier van Zutphen is particularly interested in the relationship between citizens and governments both online and offline.

Update: Due to unfortunate circumstances, keynote speaker Reinier van Zutphen is not able to attend the conference. In his place conference host Willem Pieterson will give the latest insights of the recent research conducted in The Netherlands to develop a new model to measure service quality, in an international perspective

What’s most helpful for citizens? CANCELLED

Public-sector digitization is getting more and more important. The National Ombudsman receives daily complaints of people in situations that went haywire. Many issues are solved by directing people to the right service, by giving advice or doing research. But what is the best help for citizens?