Reinier van Zutphen has been The Dutch Ombudsman since 2015. The Dutch Ombudsman is independent and impartial. In his capacity as Ombudsman, and at a personal level, Reinier van Zutphen is particularly interested in the relationship between citizens and governments both online and offline.
Update: Due to unfortunate circumstances, keynote speaker Reinier van Zutphen is not able to attend the conference. In his place conference host Willem Pieterson will give the latest insights of the recent research conducted in The Netherlands to develop a new model to measure service quality, in an international perspective