Experience design strategist, enterprise designer and management consultant with more than 20 years of international experience, working for research, development, government and consultancy organizations. Leading the design and innovation of products, services and enterprises. Creating and executing digital strategies and delivering unique customer experiences. Embedding and positioning experience design capabilities into the organization. … meer weergeven
The role qualitative and quantitative data plays when designing customer, employee and citizen experiences is growing in importance. The digital transformations of public and private organizations have been a major accelerator of this.Presentation 'Data informed experience design: from framework to dashboards'