Ik help organisaties / teams om hun dienstverlening te verbeteren. Meer klantgericht & klantgedreven werken en zo de gewenste doelstellingen te behalen. Dit doe ik aan de hand van het service excellence model en datagedreven Customer Experience / klantbeleving.
Data driven customer experience
Are you already working with customer-journey maps and would you like to take the next step? This workshop starts to connect your journey map to data so you can gain valuable insights what has an impact for your customers and for you.
Underlined at the International Design in Government Conference
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