Seger de Laaf is a program manager who aims to make the Dutch Enterprise Agency (4.300 FTE, largest Dutch federal service organization) more user-centered. With a direct and urgent message he is rebelling against tangled up IT governance where no one holds responsibility. Seger will plea why the Dutch government will never rise above the absolute-necessary-level, as long as everybody clings on to consensus – a strong Dutch tradition.
Panel session: Perspectives – how to make your government user-centered?
In this panel discussion we will compare several ways of how to change the government to become more user-centered.
- Perspective Kara Kane (Community Lead for user-centered design – United Kingdom)
- Perspective Johan Groenen (Managing partner at TiltShift, and board secretary at Code for NL – The Netherlands),
- Perspective Seger de Laaf (Program Manager Enterprise Agency – The Netherlands),
- Perspective Sander Haaksma (Agile, Scaled Agile Framework (SAFE), Lean UX, Strategy, User Centered Design, Usability, A11y – The Netherlands)
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