Over 20 years as a user experience and design consultant working throughout the UK, in Europe and the US, across a range of sectors including government services, telecomms, museums and entertainment, electronic consumer product, public services, e-commerce, advertising and marketing, online consumer and business applications, healthcare and transportation.
My early background as a creative practitioner – visual and typography design, sound design and interaction design, enables me to lead cross-disciplinary teams to develop excellent products and services with compelling touchpoints.
In addition to being passionate about experience delivery, I am actively involved in design education and mentoring, with a particular focus on creative and innovation methodology.
Specialisms: Service design; interaction design; user research including ethnography; participatory design (co-design); UX team leadership and development; lateral and creative thinking facilitation and training
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