Over 20 years as a user experience and design consultant working throughout the UK, in Europe and the US, across a range of sectors including government services, telecomms, museums and entertainment, electronic consumer product, public services, e-commerce, advertising and marketing, online consumer and business applications, healthcare and transportation.
My early background as a creative practitioner – visual and typography design, sound design and interaction design, enables me to lead cross-disciplinary teams to develop excellent products and services with compelling touchpoints.
In addition to being passionate about experience delivery, I am actively involved in design education and mentoring, with a particular focus on creative and innovation methodology.
Specialisms: Service design; interaction design; user research including ethnography; participatory design (co-design); UX team leadership and development; lateral and creative thinking facilitation and training
… meer weergevenService design ♥ Content strategy
Content strategy is an integral part of delivering services that work for users. We’re more likely to achieve the best outcome when everyone agrees how and where content can help users.
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