International Design in Government Conference
Rotterdam - 18-20 November 2019

Will Harmer

Service designer - United Kingdom

Specialties: Service Design, Product Design, Design Research, Visual Design, Art Direction, Concept Development, User-Centred Design

Operating under the guise of strategic design, I seek to create holistic solutions to complex problems. The solutions I arrive at, are derivative of the empathic and collaborative approach I use, seeking to understand and accommodate the behaviours and needs of all those affected by the outcomes I generate. With a background in industrial design, I view projects on micro and macro scales, addressing the tangible and intangible aspects of a given problem, to generate actionable insights that create new opportunities.

How to collaborate with other organisations and professions on end-to-end services

In this session we will get participants to think about what parts of the public sector in their respective countries are involved in journeys that users try to complete.

Overcoming barriers to good government services

Often, government services aren’t meeting user needs. While many people and organisations around the world are working towards creating joined-up, trusted government services, they face a range of internal and external barriers. In this extended hands-on session, we will explore what good government services look like, what barriers we are facing in creating them, and how to overcome those impediments.

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